Returns and exchanges
Our nail wraps (both gel and polish) can be returned within 30 days of your order delivery date. If more than 30 days have gone by since your purchase was delivered, we cannot provide you a refund. To be eligible for a return, the nail wrap must be unused and in the same condition that you received it (unopened in its vacuum seal). It must also be in the original packaging.
We do not accept returns for any of our liquid polishes, such as our top coat, base coat, and cuticle oil nor do we accept returns for our nail care accessories (nail scissors, cuticle pusher, glass file, etc).
If you purchased a starter kit, the following items are eligible for return per the policies above:
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Unopened Nail Wraps (in their vacuum seal)
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Polish Pops Bag
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Mini Curing Lamp
Gift cards and mystery bundles are exempt from being returned. We require a receipt or proof of purchase included in the return packaging so that we can successfully match your return with your order and provide you a refund.
To initiate your return, please email us at hello@polishpops.com. Our return address is 1301 Charleston Regional Pkwy, Dock Door 2, Charleston, SC 29492.
If a return is initiated outside of the process (such as refusing delivery or mailing product back without contacting us), a $10 restocking fee will be assessed.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@polishpops.com.
