Shipping policy
Order Processing
Orders are typically processed and shipped within 1–2 business days after your order is placed.
Business days are Monday through Friday and exclude holidays. During sales, new product launches, holidays, or other high-volume periods, processing may take a little longer. We appreciate your patience during these extra-busy times!
Once your order ships, you will receive a shipping confirmation email with tracking information.
Where We Ship
Polish Pops currently ships to addresses within the United States only.
Shipping Rates & Delivery Times
Available shipping methods, rates, and estimated delivery times will be displayed at checkout.
Please keep in mind that delivery estimates begin after your order has been processed and shipped. Carrier delivery dates are estimates and are not guaranteed.
Once a package has been handed over to the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances outside of Polish Pops' control may affect delivery.
Tracking Your Order
Once your order ships, we will send you an email with your tracking information so you can follow your package along the way.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Incorrect or Incomplete Shipping Addresses
Please double-check your shipping address before placing your order.
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, please contact us as soon as possible at hello@polishpops.com. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.
Polish Pops is not responsible for packages that are delayed, returned, misdelivered, or lost due to an incorrect or incomplete address provided at checkout.
If a package is returned to us because of an incorrect or undeliverable address, please contact us at hello@polishpops.com so we can help determine the next steps.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
Checking around your property, mailbox, porch, garage, or other areas where the carrier may have left the package.
Checking with household members or neighbors who may have accepted the package.
Allowing up to 24–48 hours, as carriers occasionally mark packages as delivered shortly before they actually arrive.
Contacting the shipping carrier for additional delivery details.
If you have completed these steps and still cannot locate your order, please contact us at hello@polishpops.com and we will do our best to help.
In some cases, we may ask you to complete a non-receipt confirmation or affidavit so we can document the missing package and assist with the claim or resolution process.
Please note that Polish Pops cannot guarantee replacement or reimbursement for packages that the shipping carrier has confirmed as successfully delivered.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed in transit, please contact us at hello@polishpops.com.
We will review the tracking information and work with you and/or the shipping carrier to determine the appropriate next steps.
Please note that carrier delays are outside of Polish Pops' direct control, but we will always do our best to help you figure out what is going on with your order.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at hello@polishpops.com and include your order number along with photos of the package and damaged item(s). We will review the issue and help make it right.
Questions?
Have a question about your shipment? We are happy to help! Please email us at hello@polishpops.com with your order number and a brief description of the issue so our team can assist you.
